Refund & Cancellation Policy
Last updated: 23 August 2026 · Applies to paid subscriptions of the 24eTax app and web application.
1. Try before you pay
Every new account starts with a 14-day trial of all paid features, without a card. The Free plan remains available after the trial, forever. We ask you to satisfy yourself on the trial and the Free plan before purchasing — that is what they are for.
2. Cancelling a subscription
You can cancel at any time. Cancellation stops future renewals; your paid features continue until the end of the period already paid for, and your account then moves to the Free plan. Your data is never deleted because a subscription ends.
3. Purchases made through app stores
Subscriptions bought inside the Android app are billed by the app store. Refunds for such purchases follow the store's refund process and policies; we will help you raise the request, but the store makes the decision on store-billed payments.
4. Payments made directly to us
Where a payment is collected directly (for example a payment link), the following apply:
- Duplicate or failed-but-charged payments are refunded in full to the original payment method, normally within 5–7 working days of verification.
- Wrong-plan purchases reported within 7 days are adjusted or refunded, provided the paid features have not been substantially used.
- Change of mind after the paid period has begun is not refundable, except where the law provides otherwise — the trial exists so you never need to pay to evaluate.
5. If we discontinue a paid capability
If we remove a capability material to your paid plan during a period you have paid for, you will be offered a fair remedy — a pro-rata refund or equivalent service — as stated in the Terms of Service.
6. How to reach us
For any refund or cancellation request, write to support@24etax.com with the mobile number your account uses and the payment reference. We acknowledge within 72 hours.