Refund & Cancellation Policy

Last updated: 6 September 2026 · TriAvani Law Associates LLP

This policy applies to 24eTax subscriptions and AutoTally licences purchased directly from TriAvani Law Associates LLP. It explains cancellation, refund eligibility and how to contact us.

1. Before you purchase

24eTax offers a Free plan and a 45-day trial of paid features without requiring a card. Review the features, limits, billing period and pricing before purchasing. AutoTally has its own annual licence and requirements, shown on the download page; the 24eTax trial is not a promise of an AutoTally licence trial.

2. Cancelling a subscription or licence

You can choose not to renew, or ask support to cancel future renewals, at any time. Include your account mobile number or email and the relevant order reference. If you authorised a recurring payment mandate, also check its cancellation status with the payment provider. Keep our acknowledgement for your records.

Your paid access continues until the end of the period already paid for unless a refund ends that entitlement. A 24eTax account then moves to Free and its limits; an expired AutoTally licence no longer provides paid licence access. Cancellation does not itself delete your account or business records. Account-deletion requests follow the Privacy Policy.

3. Refunds for direct purchases

• Duplicate or unsuccessful payments where you were charged: we verify the transaction and refund a confirmed duplicate or a charge for which the purchase was not supplied. If a bank reversal is already in progress, we help you track it.
• Wrong-plan purchases: contact us within 7 days of purchase. We offer an adjustment or refund where paid features have not been substantially used.
• Service not supplied or a material unresolved fault: contact support with the details. We investigate and offer an appropriate remedy, including a refund where warranted or required by law.
• Change of mind or unused time: once a paid period begins, these are not ordinarily refundable outside the exceptions above. This does not limit any mandatory rights you have.

4. Refund processing

Approved refunds are returned to the original payment method. We normally process them within 5–7 working days after verification and approval; the bank or payment provider may need additional time to show the credit. We can provide the available refund reference for tracking.

5. Store or marketplace purchases

If your receipt identifies an app store or marketplace as the seller, follow that provider’s cancellation and refund process. We can help identify the purchase, but cannot promise a refund decision made by that provider. Current download options are listed on our website.

6. Changes to a paid service

If we discontinue a capability material to your paid plan during the paid period, we offer a fair remedy, such as equivalent service or a proportionate refund, consistent with the Terms of Service.

7. Charges outside your software purchase

Government tax payments, statutory fees, penalties and independently purchased third-party services are not 24eTax subscription charges and are not refunded under this policy. Subscription prices, applicable GST and selected add-ons are disclosed before payment.

8. Requests and complaints

Send your account contact, order or payment reference, payment date, amount and reason to support@24etax.com. A redacted receipt can help; do not send card credentials, UPI PINs or OTPs. You can also call +91 97171 58126 or use WhatsApp +91 97117 78126.

Grievance Officer: Rajni Bhardwaj
Chief Technical Officer
TriAvani Law Associates LLP
208, Second Floor, Chattarpur, New Delhi - 110074

We acknowledge complaints within 48 hours and aim to resolve them within one month. Applicable consumer rights and other remedies available under Indian law are not excluded by this policy.